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January 17, 2008

To Steve Jobs: why is your new online movie rental service locking up iTunes?

Itunesmovierental_2

You are now entering Betaville.

Enough people are questioning your other announcement (the MacBook Air's battery can't be replaced by the user, single USB port, no RAM upgrade, etc.), now I'm caught in a troubleshooting mess trying to play a movie rented via your iTunes.

It seemed like the file was downloaded--it took about twenty minutes for the 2-hour movie, but every time I tried to play the movie, iTunes locked up. I had to use Windows Task Manager to close iTunes.

Yes, I had upgraded to the latest version of iTunes, and I did reboot the PC more than once.

I did contact support about this problem, so now I have to wait for some explanation and resolution.

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